Payments & Refund Policy
This policy explains what you pay for, when you're charged, and exactly when and how refunds are issued. It forms part of, and should be read together with, our Terms & Conditions.
1. What you pay
Creating and editing a draft agreement is free. A single one-time fee of CA$19 applies only when you choose to certify and electronically sign an agreement. There is no subscription, no recurring charge, and no per-month billing — you pay once, per agreement, only if and when you proceed to signing.
Each agreement records who pays the fee. By default the lender pays; an agreement may instead be set so the borrower pays. The fee is the same either way.
2. When you're charged
The fee is charged at checkout, before the final document is sealed for signing. Where the agreement is set so the borrower pays, the charge is made to the borrower; otherwise it is made to the lender. Payments are processed by Stripe; we never see or store your full card details.
3. Refunds — when they happen
| Situation | What happens to the fee |
|---|---|
| Not signed within 72 hours | Full refund. The agreement is automatically cancelled and the fee is refunded in full to whoever paid it. You don't need to ask — both parties also receive an email confirming the cancellation and refund. |
| Identity verification can't be completed, or the signer abandons the process | Full refund via the same route: the link simply lapses after 72 hours, the agreement is cancelled, and the fee is returned in full. |
| You change your mind before it's signed | Refundable. If the agreement hasn't been signed by both parties yet, contact us and we'll cancel and refund the fee in full. |
| Both parties have signed | Non-refundable. At that point the service — a certified, e-signed agreement and its completion record — has been delivered, so the fee is not refundable. |
4. How refunds are issued and how long they take
All refunds are returned by Stripe to the original payment method. Once a refund is issued, it typically appears on the original card or account within 5–10 business days, depending on your bank or card provider. We don't deduct any processing fee from your refund — when we refund, you receive the full amount you paid.
5. Requesting a refund or raising a question
The 72-hour cancellation refund is automatic — there's nothing you need to do. For any other situation, or if you believe you've been charged in error, email doit@trylendright.com with the agreement reference (it starts with LR-) and we'll look into it promptly.
6. Currency and availability
The fee is shown and charged in Canadian dollars (CA$19). As Lend Right becomes available in other countries, the fee will be shown in the local currency at checkout, and this policy applies to those charges in the same way.
7. What the fee does and doesn't cover
The fee covers the certification and electronic-signing service — preparing the final document, collecting both parties' signatures, and producing the completion record. It does not make Lend Right a party to your loan, and it is not a guarantee that any agreement will be enforced by a court. Lend Right is a self-help document tool, not legal advice or insurance — see our Terms for the full detail.
8. Changes to this policy
We may update this policy from time to time; the version in effect is the one published here, and the current behaviour is always shown to you in the product at checkout. Material changes apply going forward, not to charges already made.
9. Contact
Questions about payments or refunds? Email doit@trylendright.com.